1. How do I know that my reservation is confirmed?
You receive an email from us that the reservation is confirmed.
If you do not receive the email please contact us.

2. What is included at the final price?
At the final price included whatever is referred at the condition of selling.

3. How do I know the rules of my reservation?
At every reservation all the rules are described.
The clients must be really careful for the rules that are related to cancellation of his reservation.
It is always referred if the client is qualified for whole or partial return of his money or is not qualified for return of money at all.

4. Which is the way of payment?
The payment of the car will be directly at the rental company.
It can be by your credit card or by cash.
The credit card that you used at your reservation is a guarantee or a way of payment.
The rental company can charge cancellation fee if you decide to cancel the reservation in case of non show.

5. Can I pay without using my credit card?
If you do not want to use your credit card you must make a reservation at our travel agency.
At this case you can pay by:

• Cash at our travel agency
• Your credit card after contacting our travel agency
• Deposing money at:
  National Bank 146 47 11 53 03
  Alpha Bank 120 0020 0200 6131
  EUROBANK 0026 0201 9502 00 117 950.

6. What kind of receipt I have in order to know that my reservation is confirmed?
After ending your reservation you will receive a confirmation of your reservation.
You must print that confirmation and show it at the rental company.

7. How can I change / cancel a reservation before my trip?
You have do do it online please see the link http://www.cartrawler.com/booking-conditions/
If there are cancellation fees, as were written at the rules of the reservation, your credit card will be charged with that amount (as your credit card was given as a guarantee).
We will send you an email to confirm that your reservation was cancelled.

8. How can I cancel a reservation after the day of car reservation?
At that case (non show) all the rental companies charge fees.
So the hotel will charge your credit card that was used as a guarantee.

9. Can I insurance my right to change / cancel my reservation without any charge?
The client has the right to change – cancel the reservation without any charge by using the field: Insurance your trip.

10. Do my personal data inserted?
For your own safety the personal data are just transferred at the account in order to issue the necessary receipts or invoices.
The data of your credit card never kept.

11. Does your travel agency issue the necessary receipts?
At every case our travel agency issues the necessary receipts.
If you want an invoice you can ask it from the rental company.
If you want an invoice from our travel agency you must do the reservation at our agency and not through web.

QUESTIONS WHILE MAKING A RESERVATION

1. Do I have to make a log – in?
It is not necessary to make a log-in.

2. Can I make a reservation for a car the day after tomorrow?
Yes you can.

3. Can I make a reservation for cars worldwide?
Yes.

4. What types of car can I choose?
2- Door
4-Door
4 wheel drive
Sport

5. What categories of car can I choose?
Mini – 1000
Economy -1100 - 1200
Compact - 1400
Intermediate - 1800

6 . Can I have an automatic Transmission type car?
You can choose between an automatic car or a car with gears.

7. I cannot find the type of car I am looking for.What should I do?
You can contact our travel agency in order to inform you for the alternatives.

8. I would like to book a hotel for my trip. What can I do?
At every reservation you make your data will kept at the BASKET.
If you wish to book a hotel you can add items at the basket.
Otherwise you can use the field FLIGHT+ HOTELS in order to make a package for your trip.

DO NOT FORGET:
The driver to have an international driving license.
To have a credit card otherwise you cannot rent a car.